Staff

Jolynn Kae Whitten, Executive Director
WhittenJolynn@lcsnet.com

I was born Jolynn Kae Pearl in York, Pennsylvania. I grew up in that area and my father and I lived with my grandparents for several years. When people ask me why I work in senior care, I usually tell them that it was because of my grandparents. They gave me a great appreciation for the elderly and from high school on, I knew that I wanted to be an administrator in long-term care and dedicate my career to seniors.

I graduated from York Catholic High School and went on to Marywood College in Scranton, Pennsylvania. There I worked towards my Bachelor of Arts degree in Health Services Administration, with a minor in Sociology. I graduated Summa Cum Laude and began the
search for a graduate school. 

As I furthered my education, life took me to Baltimore, Maryland. I decided to attend Johns Hopkins University to obtain a Master’s degree in Health Finance and Management. During my second year at Hopkins, I also took part in a 12-month internship at Levindale Hebrew Geriatric
Center and Hospital. This allowed me to complete the State of  Maryland’s Administrator in Training (AIT) program as well during that time frame. In 1998, I received both my Master’s degree and my Maryland Nursing Home Administrator’s License.

Over the next seven years, I held positions as Assistant Administrator, Administrator, and Executive Director in both skilled nursing and assisted living communities in the Baltimore area. In March of 2005, I joined Life Care Services and Vantage House in Columbia, Maryland,
as Health Center Administrator. I was promoted to Associate Executive Director at Vantage House in 2007 and then to Executive Director at Sandhill Cove in Palm City, Florida in December of 2008. I remained at Sandhill Cove until moving to Keene in February 2018 to become the Executive Director at Hillside Village Keene.

On a personal note, I have been married for 14 years to Bill, who is working very hard writing his third novel. We live here in Keene with our charming dog, Parker. Our favorite pastime is traveling, both locally and around the globe.

I am both honored and delighted to be serving you as Hillside Village’s Executive Director. Thank you all for supporting the project and making it a reality. I am very proud to be a part of it!

Mary Ellen Dunham, Administrator
DunhamMaryEllen@lcsnet.com

Mary Ellen Dunham is the Hillside Village Health Center Administrator. She is a senior living professional with experience in all facets of operating a nursing home and assisted living community. “I am passionate about providing seniors the opportunity to age successfully while maintaining their dignity and independence with the safety, structure and services they need,” she said.

Mary Ellen was the Executive Director at Sentry Hill at York Harbor, an upscale retirement community located in York, Maine, for the last five years, where she was responsible for the day-to-day operations. Sentry Hill consists of 52 independent living units and an 80-bed assisted
living facility.

She previously was Administrator for Oceanside Nursing Center and Partridge House Assisted Living in Hampton, NH, and before that was Executive Director and Administrator of The Mark Wentworth Home in Portsmouth for sixteen years. At Mark Wentworth, Dunham was part of an 18-month, $14-million renovation project to create 48 assisted living suites and a 19-bed nursing facility.

Mary Ellen earned a Masters in Healthcare Administration from the University of New Hampshire. She also earned a diploma in Nursing from the St. Elizabeth’s Hospital School of Nursing in Brighton, MA, and a Bachelor’s degree in Healthcare Administration from St. Joseph’s College in Windham, ME.

She received new credentials in early 2018 from the NAB to be a Health Services Executive. NAB (National Association of Long term Care Administrator Boards) is the leading authority on licensing, credentialing and regulating administrators of organizations along the continuum of
long-term care. Both NH and ME have licensed her as a Nursing Home Administrator. She is also a Registered Nurse in Maine and all other compact states, which includes New Hampshire.

Gregg Burdett, Director of Human Resources
gburdett@hsvk.org

Gregg Burdett is the Director of Human Resources for Hillside Village Keene. In his capacity he oversees all HR functions to include employment, employee relations, compensation and benefits, training and education, and performance management. Gregg brings many years of significant senior level human resources management experience to Hillside Village. Most notably as the former Vice President for Human Resources, Administration & Physician Services at Valley Regional Hospital in Claremont and as Director of Human Resources for Smiths Medical, N.A. For the past three years Gregg has served as President & CEO of Big Brothers Big Sisters of New Hampshire, agreeing to step down from the Board of Directors and assume the post after the merger of 5 separate agencies across the state. He remains active not only on the BBBSNH board, but also serves on the Governor’s Youth Council of NH, the Salvation Army, and the Executive team of Trinity Lutheran Church in Keene. He lives in Westmoreland with his wife and son.

Andy Kropff, Director of Facilities Services
akropff@hsvk.org | 603-803-1615

Andy Kropff is the Director of Facilities Services at Hillside Village. Kropff will establish and oversee the Maintenance, Security, and Housekeeping Departments. At present, Kropff helps monitor construction progress on the site.

Kropff was most recently the District Manager for Amerigas in Southeast Alaska. His other previous experience includes Hospital Manager for the Wasilla Veterinary Clinic, Business Manager for two Primary Care Medical Practices for the Veterans Administration, and Director of Facilities of Birch Bay Retirement Village in Bar Harbor, ME.

Kropff earned an Associates Degree in Allied Health Science degree from the College of the Air Force. He also holds USAF Certifications as an EMT, Surgeons Assistant, and in Leadership and Management. He is also a Certified Building Operator, Water System Operator, and Propane
System Operator.

His previous community service includes the Bar Harbor & Elizabeth Fire Department Safety Officer and Firefighter, Rotary International President and Director, Bar Harbor Food pantry Director and President, and College of the Atlantic Advisor and Adjunct Lecturer. Kropff also
has been a lifelong Scoutmaster and volunteered in various roles for the YMCA.

Suzanne Stevens, Director of Administrative Services
sstevens@hsvk.org

Suzanne supports and collaborates with the Executive Director and other members of the Senior Leadership Team. When the campus opens, she will have overall responsibility for front desk operations, all office equipment, supplies and the maintenance of files. She will also assist
with budgeting and serve as the campus Network Administrator. At present, Stevens has a dual role as Administrative Services Director for Hillside Village and the Office Manager for The Prospect-Woodward Assisted Living Home.

Before her post with Prospect-Woodward, Stevens was Senior Account Executive at NutraGenesis of Brattleboro, VT. Her previous experience also includes Vice President of Administration at Worldwide Computer Solutions in Keene, Corporate Software Engineer for Paperless Environments in Baton Rouge, LA, and Office & Special Projects Administrator for the MacMillin Company in Keene.

Stevens attended Plymouth State University as a Psychology Major. She also holds Certifications from Lorman Document Life Cycle Management and from Rockhurst Creative Leadership. She is also well educated in Microsoft Software and scanner and printer technology.

Her community service includes Hannah Grimes Marketplace Board of Directors, Greater Keene Chamber of Commerce Board of Directors, and Monadnock Crop Walk Board Chair.

Eileen Perra, Director of Accounting
eperra@hsvk.org

Aaron Pouliot, Director of Food & Beverage | Head Chef
apouliot@hsvk.org

Lorie Rogers, Director of Community Life Services
lrogers@hsvk.org

Jennifer McCalley, MSW, ACHP-SW, Health & Wellness Navigator
jmccalley@hsvk.org

Jennifer McCalley is the Health & Wellness Navigator for Hillside Village. A certified Palliative Care Social Worker by training and calling, Jennifer has worked in hospitals, outpatient clinics, home healthcare and hospice. She has always sought to promote the empowerment of patients and families through effective conversations and communication that enable individuals to identify their own goals, values and wishes and healthcare providers to deliver the best care possible to those individuals.

Most recently, Jennifer was a Case Management Social worker at Cheshire Medical Center, where she assisted patients and families in coping with hospitalization, serious illness and any psychosocial barriers to discharge as well as the usual logistics of navigating the healthcare system for smooth transitions to each next level of care. Prior to Cheshire Medical Center, Jennifer was a Program Coordinator for Honoring Care Decisions, a program based on the patient and family-centered Respecting Choices advance care planning (ACP) system model.

In a previous life, Jennifer taught English in Madrid, worked as a publicist for Nickelodeon and in Organizational Development and Training for MTV Networks. When she found her true calling in social work, she attended University of Washington for her MSW and enjoyed West Coast living in Seattle, WA then Oakland, CA before returning East to be closer to family.

Jennifer lives in Keene with her family. She enjoys travel, reading, baking with her son, dancing with her daughter and rare quiet alone time with her husband. Jennifer also speaks Spanish fluently, French confidently and makes attempts to speak Portuguese passably.

Marketing Coordinator | General Inquiries
info@hsvk.org | (603) 476-3101

Tracey Borden, Residency Counselor
603-353-0615 | tborden@hsvk.org

Would you like to learn more? Call ​us at 603-476-3101 or click here to request more information online.

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