Jolynn Kae Whitten, Executive Director

I was born Jolynn Kae Pearl in York, Pennsylvania. I grew up in that area and my father and I lived with my grandparents for several years. When people ask me why I work in senior care, I usually tell them that it was because of my grandparents. They gave me a great appreciation for the elderly and from high school on, I knew that I wanted to be an administrator in long-term care and dedicate my career to seniors.

I graduated from York Catholic High School and went on to Marywood College in Scranton, Pennsylvania. There I worked towards my Bachelor of Arts degree in Health Services Administration, with a minor in Sociology. I graduated Summa Cum Laude and began the
search for a graduate school. 

As I furthered my education, life took me to Baltimore, Maryland. I decided to attend Johns Hopkins University to obtain a Master’s degree in Health Finance and Management. During my second year at Hopkins, I also took part in a 12-month internship at Levindale Hebrew Geriatric
Center and Hospital. This allowed me to complete the State of  Maryland’s Administrator in Training (AIT) program as well during that time frame. In 1998, I received both my Master’s degree and my Maryland Nursing Home Administrator’s License.

Over the next seven years, I held positions as Assistant Administrator, Administrator, and Executive Director in both skilled nursing and assisted living communities in the Baltimore area. In March of 2005, I joined Life Care Services and Vantage House in Columbia, Maryland,
as Health Center Administrator. I was promoted to Associate Executive Director at Vantage House in 2007 and then to Executive Director at Sandhill Cove in Palm City, Florida in December of 2008. I remained at Sandhill Cove until moving to Keene in February 2018 to become the Executive Director at Hillside Village Keene.

On a personal note, I have been married for 14 years to Bill, who is working very hard writing his third novel. We live here in Keene with our charming dog, Parker. Our favorite pastime is traveling, both locally and around the globe.

I am both honored and delighted to be serving you as Hillside Village’s Executive Director. Thank you all for supporting the project and making it a reality. I am very proud to be a part of it!

Tracey Borden, Director of Sales & Marketing
603-353-0615 |

With a strong and varied background in administrative services and customer service, Tracey joined the Hillside Village marketing team in early 2016 as the community was still in its development and pre-sales phase. In her five years with Hillside Village, Tracey has been an integral part of the team that brought the vision of its board of trustees to life, serving first at the Marketing Coordinator, and most recently as Residency Counselor. Tracey's passion for Hillside Village and its residents has been evident in all of her roles. 

Away from the Hillside campus, Tracey serves as the music director of her church, assistant director of a community choir, volunteers at Linda's Closet and enjoys performing in community theater.

Gregg Burdett, Director of Human Resources

Gregg Burdett is the Director of Human Resources for Hillside Village Keene. In his capacity he oversees all HR functions to include employment, employee relations, compensation and benefits, training and education, and performance management. Gregg brings many years of significant senior level human resources management experience to Hillside Village. Most notably as the former Vice President for Human Resources, Administration & Physician Services at Valley Regional Hospital in Claremont and as Director of Human Resources for Smiths Medical, N.A. For the past three years Gregg has served as President & CEO of Big Brothers Big Sisters of New Hampshire, agreeing to step down from the Board of Directors and assume the post after the merger of 5 separate agencies across the state. He remains active not only on the BBBSNH board, but also serves on the Governor’s Youth Council of NH, the Salvation Army, and the Executive team of Trinity Lutheran Church in Keene. He lives in Westmoreland with his wife and son.

Andy Kropff, Director of Facilities Services | 603-803-1615

Andy Kropff is the Director of Facilities Services at Hillside Village. Kropff will establish and oversee the Maintenance, Security, and Housekeeping Departments. At present, Kropff helps monitor construction progress on the site.

Kropff was most recently the District Manager for Amerigas in Southeast Alaska. His other previous experience includes Hospital Manager for the Wasilla Veterinary Clinic, Business Manager for two Primary Care Medical Practices for the Veterans Administration, and Director of Facilities of Birch Bay Retirement Village in Bar Harbor, ME.

Kropff earned an Associates Degree in Allied Health Science degree from the College of the Air Force. He also holds USAF Certifications as an EMT, Surgeons Assistant, and in Leadership and Management. He is also a Certified Building Operator, Water System Operator, and Propane
System Operator.

His previous community service includes the Bar Harbor & Elizabeth Fire Department Safety Officer and Firefighter, Rotary International President and Director, Bar Harbor Food pantry Director and President, and College of the Atlantic Advisor and Adjunct Lecturer. Kropff also
has been a lifelong Scoutmaster and volunteered in various roles for the YMCA.

Suzanne Stevens, Director of Administrative Services

Suzanne supports and collaborates with the Executive Director and other members of the Senior Leadership Team. When the campus opens, she will have overall responsibility for front desk operations, all office equipment, supplies and the maintenance of files. She will also assist
with budgeting and serve as the campus Network Administrator. At present, Stevens has a dual role as Administrative Services Director for Hillside Village and the Office Manager for The Prospect-Woodward Assisted Living Home.

Before her post with Prospect-Woodward, Stevens was Senior Account Executive at NutraGenesis of Brattleboro, VT. Her previous experience also includes Vice President of Administration at Worldwide Computer Solutions in Keene, Corporate Software Engineer for Paperless Environments in Baton Rouge, LA, and Office & Special Projects Administrator for the MacMillin Company in Keene.

Stevens attended Plymouth State University as a Psychology Major. She also holds Certifications from Lorman Document Life Cycle Management and from Rockhurst Creative Leadership. She is also well educated in Microsoft Software and scanner and printer technology.

Her community service includes Hannah Grimes Marketplace Board of Directors, Greater Keene Chamber of Commerce Board of Directors, and Monadnock Crop Walk Board Chair.

Eileen Perra, Director of Accounting

Aaron Pouliot, Director of Food & Beverage | Head Chef

Lorie Rogers, Director of Community Life Services

It feels like I’ve been training all my life to become Hillside’s Director of Community Life Enrichment. I guess it all started when I was a cheerleader at Lexington High School. I try to bring that team spirit, energy, and positive attitude to work every day.

My professional experience at Raytheon Company, as associate editor of a trade magazine, at Keene State College, the Keene Chamber of Commerce, and as a freelance writer, to name a few has helped me hone the communication and organizational skills that are vital to planning and maintaining a full calendar of events. And, because I have lived, worked, volunteered, and played in Keene since 1988, I’ve had time to develop the relationships necessary to connect with people who can add dimension and depth to the Hillside offerings that I plan.

On a personal note… I’m happy to report that I’ve successfully launched two daughters who have become productive members of society – one here in Keene (with her daughter) and another in Ocala, Florida (with her horses). Even better, I now have the pleasure of being part of my granddaughter’s life as she navigates kindergarten, loses baby teeth, and learns how to ride her bike. Being a grandparent is so much fun, and I’m living, bruised proof that once you learn how to ride a bike, you never forget. Wear a helmet!

Finally, I continue to search of the perfect word to describe the man I’ve been sharing my life with for more than a dozen years. Boyfriend. Partner. Significant other. He’s all those things, as well as the person with whom I plan to sail off into the sunset when times comes.

In the meantime, I’m dedicated to the very serious responsibility of recreation, creating a comprehensive program of activities and events designed to entertain, educate, and enlighten our Hillside Village residents.

Jennifer McCalley, MSW, ACHP-SW, Health & Wellness Navigator

Jennifer McCalley is the Health & Wellness Navigator for Hillside Village. A certified Palliative Care Social Worker by training and calling, Jennifer has worked in hospitals, outpatient clinics, home healthcare and hospice. She has always sought to promote the empowerment of patients and families through effective conversations and communication that enable individuals to identify their own goals, values and wishes and healthcare providers to deliver the best care possible to those individuals.

Most recently, Jennifer was a Case Management Social worker at Cheshire Medical Center, where she assisted patients and families in coping with hospitalization, serious illness and any psychosocial barriers to discharge as well as the usual logistics of navigating the healthcare system for smooth transitions to each next level of care. Prior to Cheshire Medical Center, Jennifer was a Program Coordinator for Honoring Care Decisions, a program based on the patient and family-centered Respecting Choices advance care planning (ACP) system model.

In a previous life, Jennifer taught English in Madrid, worked as a publicist for Nickelodeon and in Organizational Development and Training for MTV Networks. When she found her true calling in social work, she attended University of Washington for her MSW and enjoyed West Coast living in Seattle, WA then Oakland, CA before returning East to be closer to family.

Jennifer lives in Keene with her family. She enjoys travel, reading, baking with her son, dancing with her daughter and rare quiet alone time with her husband. Jennifer also speaks Spanish fluently, French confidently and makes attempts to speak Portuguese passably.

Marketing Coordinator | General Inquiries | (603) 476-3101

Would you like to learn more? Call ​us at 603-476-3101 or click here to request more information online.

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